Troubleshooting:

 

 

Although, not comprehensive, the following can be used as a general checklist guideline if things are not working as they should:

 

 

If you have to contact us, please see our Technical Support section.

 

 

Frequently Asked Questions (FAQ):

 

Please see the What is QuoteTracker section.

 

There are lots of Web sites out there that give you stock quotes - some real-time, more delayed.  Some even allow you to enter your own stock portfolios.  The problem is, each has a different way of editing the portfolios and you have to enter and maintain your portfolios on each site.  QuoteTracker does this job for you all in an easy to use interface.

 

Yes.  QuoteTracker uses the same encryption (SSL) to communicate with the brokerage site as do the regular browsers such as Netscape and Microsoft Internet Explorer.  In fact, QuoteTracker uses the same components for TCP/IP communication as Microsoft Internet Explorer, including 128 bit encryption, if enabled in IE.  If you check the Save Password check box, your password is stored on your hard drive in an encrypted form so even if someone finds it, they will not be able to read it.  QuoteTracker only uses the password to login to the requested site. The password is never transmitted to any other site.  It is the same as if you went to the site and logged in with your browser directly.  This can be easily verified by using proxy logging or packet sniffer software to monitor the TCP/IP transmissions.  For additional security, see File Security.

 

QuoteTracker is supported by advertisements.  It is fully functional as is.  Registration of the program to remove the ads and the other registration features is optional.  If you would like to remove the ads from the main screen, you can do so by registering the program. See the Registering QuoteTracker section for more details.  Note that QuoteTracker is free and fully registered for all funded TD AMERITRADE accounts and adds these additional features:

 

 

If you have an account with one of the sites listed in the QuoteTracker SITE drop down list, you can select that site and enter the login info when prompted.  All brokers on our list provide real-time quotes for free to their clients. If you do not have a brokerage account with one of the sites, look for sites with "...(FREE w/Registration)" or "...(registration NOT Needed) in the SITE list for the exchanges you are interested in.

QuoteTracker also supports a number of reasonably priced subscription data feeds. Check the Quote Sources link on our website (http://www.quotetracker.com/qsources.shtml) for more details and for the sites that we recommend.

 

These sites change formats frequently. That is why we made the program as flexible as possible in interpreting data from the sites.  If we notice (or we're notified by you) that a site changed its format to the point of QuoteTracker failing to interpret its data, we will change the site's Site Definition File and place it on our Web site. Every user of QuoteTracker will then be able to get the update file using our WebUpdate feature available from the Options Menu on the main screen.

 

Contact us with the URL of the site and any other information needed to connect to the site, and we will write a Site Definition File that will allow connecting to the site and interpreting its data. This file will be available to all the users of QuoteTracker immediately through the WebUpdate feature.

NOTE: Please do not submit sites for US quotes that do not offer UNLIMITED Real-Time quotes.

 

For trading, brokers have to be specifically configured and integrated by us.  If it is not in the list, it has not yet been configured to work with the program and it can not be added by the user.  To add a broker, we would need the broker's support and cooperation.

 

Double-click on a symbol and the chart will show up. Right-clicking on each live chart will allow you to change its parameters. You can have many charts open at the same time.  You can also double-click on an index in the Indices panel to bring up a chart for the index.

 

QuoteTracker uses standard market indicators.  Links to sources on the web that describe these can be found in the Intraday Charts section.

 

The drop down list on the WatchList contains the history of the stocks that you have previously entered and is not intended to be edited.  It is similar to the URL History in your browser - for  quick access to a previously used list.  Only the topmost list you select is active.  In the text box you can edit, remove and add to the symbols and pressing ENTER or TAB to activate it.  QuoteTracker will remember the last 10 entries and will automatically remove the oldest to make room for new ones. 

 

Use the right-click of your mouse.  A right click on a symbol, an index in the Indices Panel, an Intraday or Historical Chart and the Ticker Tape will pop up a menu with all the features available for the symbol and options specific to the area you are working in.

 

These are the data files located in the QuoteTracker folder:

 

 

If you also want to copy the intraday data and news gathered on the stocks, then you

need to copy the following from the QuoteTracker Cache sub-folder (but note that these files may be fairly large in size):

SDATA.DMP        Intraday quotes data.

SNEWS.DMP        News (headlines).

 

This process can also be automated by the Backup and Restore functions available within QuoteTracker.

 

 

Other files that may be used by QuoteTracker:

 

QuoteTracker has export options on the Intraday Charts, built-in API servers and from the Raw Data screen.

 

One of the nice things about the program is that even when it is enhanced with new features, the basic interface remains the same.  If the program you updated to is a released production version (identified by a version number in the form of X.X.Y, where is X.X is the major version and Y is the minor version), you can see a list of revisions at our website or by selecting Version Changes from the Help Menu in the program.  If you downloaded a beta version (usually identified by a version number in the form of X.X.Y.a, where .a is the letter of the Beta version), you can view the list of changes or features on our website beta section.

 

We do not care if you block ads in general. Just don't block ours. We do have to make a living.  You can make it so our ads are allowed through, while other ads are blocked. The steps to do that are different depending on the software that you use to block ads.  Details can be found at http://www.quotetracker.com/faq.shtml#adblocking.

 

The error is not actually caused in QuoteTracker.  QuoteTracker is written in Delphi where as the error is a C++ error.  The only things we use that are written in C++ are the Internet Explorer components and standard Windows components.  One of the other programs installed on your computer is tying into IE improperly or is improperly uninstalled.  QT uses IE components, and when it calls one of them, IE tries to access the hook for this other software and fails.  That is where this error is coming from.

The most likely culprit is VirtualKey.  It is frequently installed on computers without the users even realizing it, particularly if you use CompuServe.  Go to Add/Remove Programs Control Panel and check if you have it there. If so, uninstall it.  If you do not have VirtualKey and are getting the error, please email us and let us know if you using Norton Anti-Virus, AVG Anti-Virus or some other anti-virus program (which?),  Norton CrashGuard, NetMedic, Pezdownload, or some other software that monitors the net traffic?  We are trying to narrow down the source of the problem. So far, these culprits are our best guess.  Also, let us know if you have or ever had anything from CompuServe installed on your computer.

 

Please see our Technical Support section.  Also see the complete updated FAQ section on our website at http://www.quotetracker.com/faq.shtml