Technical Support

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At QuoteTracker, we maintain an up to date website at http://www.quotetracker.com.  We are very committed to making QuoteTracker the best program of its kind.  Your total satisfaction is our highest priority.  We realize that no program is perfect for everybody, all the time.  So, if you have a question, problem or think you may have found a bug ("undocumented feature"), we encourage you to use the services of our devoted staff at Technical Support.  We pride ourselves in having the quickest turn around time of any support system available.  If you need assistance, please check the following to see if your problem has already been addressed:

 

•Troubleshooting and FAQ section.

 

If you still need to contact us, send a detailed email to support@quotetracker.com.  You can access this option from the Help Menu.  This will open your email program already addressed to us.  To help us serve you better, please include the following information in your email:

 

•A brief description in your subject line.
•The full and exact version of QuoteTracker and the other information in Help Menu - About QuoteTracker.
•Which site you have selected as your quote data source.
•The source for News and/or Indices, if applicable.
•The version of Microsoft Internet Explorer installed on your system (Netscape or other browsers do NOT matter).
•Whether you are connecting through a proxy server or firewall.
•If you have cookies set to enabled, disabled or to prompt in Microsoft Internet Explorer.
•A detailed description of your problem, including the exact text of error message(s), if any.

 

Of course, we also welcome any comments or suggestions you might have.

 

NOTE:  When emailing us, be sure the reply to address in your email setup is valid and always include the history of our correspondence, if any in your email, so we can respond quickly without having to search our large volume of email.  Also, if we request data files to be sent to us, please decrypt them prior to sending if you are using the File Security feature.